Last updated: 23 October 2026
We know plans can change. This policy explains how cancellations and refunds work for tours and activities booked with YouTours.
Free cancellation up to 24 hours before
Cancel at least 24 hours before the start time of your activity and you receive a full refund. To cancel, reply to your booking confirmation or write to contact@youtours.ma with your name and booking date.
Less than 24 hours before, or no-show
Cancellations made less than 24 hours before the start, and no-shows at the pickup point, are not refundable, because we have already reserved guides, vehicles and partners for you.
Multi-day tours
For multi-day tours, hotels and desert camps are reserved in advance. If different conditions apply, they are shown on the tour page or in your confirmation.
Weather and safety
If we cancel an activity because of weather, sea conditions or safety, you can choose another date or a full refund.
Changes to your booking
Want to change the date or the number of people? Contact us as early as possible at contact@youtours.ma. We will do our best to help, depending on availability.
How refunds are paid
Refunds are made to the original payment method. Depending on your bank, it can take a few business days for the money to appear on your account.